Correspondence Types rules
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Records can be created in various ways. You can add a new record to your application or copy an existing one. You can specialize existing rules by creating a copy in a specific ruleset, against a different class or (in some cases) with a set of circumstance definitions. You may copy data instances but they do not support specialization as they are not versioned.
Based on your use case, the Create, Save As or Specialization form is used to create the record. The number of fields and available options vary by record type. Start by familiarizing yourself with the generic layout of these forms and their common fields:
This
Create a correspondence type rule by selecting Correspondence Type
from the Process
category.
A correspondence type rule has a single key part:
Field |
Description |
Correspondence Type |
Enter a name for this instance that identifies a type of correspondence. Begin the name with a letter, and use only letters and digits. |
When searching for a skill rule, the system filters candidate rules based on a requestor's RuleSet list of RuleSets and versions.
Circumstance-qualified and time-qualified resolution features are not available for correspondence type rules.