case type

A case type represents work in your application that follows a life cycle, or path, to completion. Each case type has a hierarchical structure and can include attachments that provide relevant details about the work that you are processing. Instances of case types are called cases.

For example, your Auto Insurance application can have an Accident Claim case type. The Accident Claim can include two other case types, Vehicle Damage and Bodily Injury, which need to be addressed before the Accident Claim can be closed. When you process an Accident Claim, you can attach a police report to the Vehicle Damage case and hospital records to the Bodily Injury case.

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