Related terms
Correspondence refers to outgoing email messages, printed letters, or facsimile transmissions produced by the system and its users. These are typically associated with one work item (or a cover or folder) and might consist of text, images, or both.
A correspondence rule is an instance of the Rule-Obj-Corr rule type. Instances of this rule type define templates, such as pre-configured form letters, that can draw on the values of properties in the database to produce specific letters or email.
Depending on the needs of your application, correspondence can usually be produced automatically. The system assembles facts (property values), predefined fragments, and correspondence instances, composed in HTML, and uses Microsoft Word for final formatting. Printing and faxing is handled by an optional component known as the Correspondence Output Server.
Correspondence items sent to the originator of a work item are known as acknowledgments.