Related terms
High-volume automated processes often reject or fail to complete a portion of the transactions sent to them. Often a staff member with special skills and knowledge investigates, analyzes, and remedies the exceptions. The speed, accuracy, and thoroughness of their work can have legal, financial, compliance, and customer-relationship implications for the organization.
Exceptions management applications, and the staff that processes exceptions, ensure compliance with business policies, support access to external systems, and provide visibility to work in process.