Related terms
Work objects are owned by organizational entities, not by people. Usually, the initial owner of a work item is the organizational unit of the user who entered the work item.
Ownership does not constrain who can work on assignments from the work item. As determined by the flow or flows that are active for the work item, assignments may be assigned to users from other organizations and even external users.
While a work item remains open — not resolved — processing can update its ownership with new values for its organizational unit, division, and organization properties (Work-.pyOwnerOrgUnit, Work-.pyOwnerDivision, and Work-.pyOwnerOrg).
In the Monitor Activity workspace, business managers can access reports that summarize work items by ownership.