About Correspondence rules
 

Create correspondence rules to define, in HTML, templates for the content of outgoing correspondence. Each correspondence rule contains standard text for one type of correspondence, such as email, letter, or fax. JavaServer Pages (JSP) tags or directives allow correspondence to incorporate property values and calculations.

Informally, correspondence rules are sometimes called templates, as they define form letters for property values.

To send correspondence as email messages, your system must contain an Email Account data instance and connect to a mail server.

Correspondence rules that use JSP tags can incorporate paragraph rules (Rule-HTML-Paragraph rule type), which provide rich-text editing on the rule form.

Where referenced

Rules of three other rule types can reference correspondence rules:

• Flows, using Notify tasks
• Flow actions, indirectly through activities identified on the Action tab
• Activities

Access

Use the Application Explorer to access correspondence rules that apply to the work types in your application. Use the Records Explorer to list all the correspondence rules available to you.

Category

Correspondence rules are part of the Process category. They are instances of the Rule-Obj-Corr rule type.

	About JavaServer Page tags Correspondence — Concepts and terms About Email Account data instances
	Standard Correspondence rules

Process category

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