Related information
About Tickets
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Tickets support business exception processing in a flow, providing an event-driven override to normal sequential processing. A ticket only defines a name and its description; it does not determine what happens within the flow after the ticket is set.
If editing a flow in Process Modeler, identify a ticket name and a display name in the Tickets section of the Properties panel for an Assignment shape, End shape, or other shapes.
You can reference a ticket rule by calling the setTicket activity.
Use the Application Explorer to access ticket rules that have been defined in your application.
Select Designer Studio> Process and Rules > Work Management > Tickets to review the ticket rules that are referenced in the current application.
Use the Records Explorer to list all tickets available to you.
Tickets are part of the Process category. A ticket rule is an instance of the Rule-Obj-Ticket rule type.