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Standard Report Definitions — Work Analysis

Standard reports in the pyWorkAnalysis category identify by assignment which flow actions were selected, how often, and the timeliness of the selection. These reports are derived from information in the History-Work- classes.

For information about other standard report definitions, see Standard Report Definitions.

Report

Description
Work-.pyArrivalsPastEightWeeksSV

Arrivals Past Eight Weeks SV — Provides a line chart with a colored line for each work type in the current application, showing how many new work items of that type were created (entered) in each week of the last eight calendar weeks.

Drill down to see the work items for a type (for all weeks).
Work-.pyPipelineCompleted
ByClass

Average Elapsed Time per Status — For resolved work items in the current application, provides a bar chart by work type, showing the average time (in hours, minutes, and seconds) these work items held a New work item status, a status starting with the word Open, or a status starting with the word Pending.

If your application uses the New, Pending, and Open status values, this report can help identify how quickly work items progress from New to Open, and for how long (on average) they are in a Pending status, awaiting inputs from external sources.

Drill down to see the resolved work items that support the totals for one work type.
Work-.pyDailyArrivalsSV

Daily Arrivals SV — For each of the past 30 calendar days plus today, provides a line chart and tabular form that shows a count of work items in the selected application resolved by work group.

Drill down on a work group to see the resolved work items.
Work-.pyEffortCompletedByClass

Effort in Days by Customer — Provides counts and totals of effort in days for resolved work items in the current application. This report is summarized by customer enterprise (.pyCustomerEnterprise property), customer (.pyCustomer property), and work type.

Drill down to see the individual resolved work items.
Work-.pyAgeResolvedBy
ResolverOrg

Timeliness by Resolving Unit — For resolved objects in the current application, provides three counts at the resolving organization unit, division, and organization level:

  • Total resolved
  • Resolved past goal
  • Resolved past deadline

Drill down to see the work items.
Work-.pyAgeResolvedByClass

Timeliness by Work Type — Provides a horizontal bar chart with one row per work type in the current application.

Bars show the counts of resolved work items that were resolved within goal, past goal, and past deadline, with a total.

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