Adding a supporting process to a stage

You can add a supporting process to a stage that runs a flow. By using supporting processes, you can provide relevant actions to users that they can take when a case is in a specific stage.

1. On the Life cycle tab of Case Designer, click a stage name.

2. Click User actions.

3. Click + Add process and select the name of a flow in the first field that is displayed.

   Alternatively, you can enter a name and click the Open icon icon to create a new flow.

4. Optional: Press the Down Arrow key in the Allowed when field and select the name of a when condition.

   Alternatively, you can enter a name and click the Open icon to create a new when condition.

5. Click Save.

At run time, the when condition associated with the flow is evaluated. If it returns a true value, the flow is displayed as an available action in the header of the case.

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