Uploading responses of the customers

Upload existing customer data representing previous behavior or sample data to train the model.

ADM only considers positive and negative cases that correspond to the possible outcomes taken into account by the settings defined in the adaptive model. It is also possible to train models through activities.

1. In the Adaptive Models Management landing page, go to the Adaptive models section.
2. Locate the model for which you want to upload customers' responses.
3. In the Action menu, click Upload responses.
4. In the Upload Responses wizard, click Start.
5. In the Select file step, select the CSV file containing the input data for each case and click Next.
6. In the Select outcome step, select the column that provides the outcome for each case and click Next.
7. In the Map outcome step, map the outcome in the sample or historical data to the possible outcome defined in the adaptive model rule.
8. Click Finalize.

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