Case Match rules
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Records can be created in various ways. You can add a new record to your application or copy an existing one. You can specialize existing rules by creating a copy in a specific ruleset, against a different class or (in some cases) with a set of circumstance definitions. You may copy data instances but they do not support specialization as they are not versioned.
Based on your use case, the Create, Save As, or Specialization form is used to create the record. The number of fields and available options vary by record type. Start by familiarizing yourself with the generic layout of these forms and their common fields:
This information identifies the key parts and options that are applicable to the record type you are creating.
Create a Case Match rule by selecting Case Match
from the Decision
category.
A Case Match rule has two key parts:
Field |
Description |
Apply to |
Identify the class to which this rule applies. |
Identifier |
Enter a unique name for this instance that identifies the purpose of the rule. Begin the name with a letter and use only letters, numbers, and a hyphen. |
When searching for instances of this rule type, the system uses full rule resolution which: