The system contains several standard service-level agreements that apply to the Work- base class. To see a complete list of the service-level agreements available to you, use the Records Explorer.
Service-level agreement |
Purpose |
| Advanceflow | Push the assignment along a flow action automatically. |
| Default | Imposes a goal of two days and a deadline of five days. |
| NotifyAssignee | Sends an email reminder to the assignee upon reaching goal time or deadline time. |
| NotifyManager | Sends an email to the assignee's manager upon reaching the deadline time. |
| TransferToManager | Transfer assignment to manager upon reaching the deadline. |
| NotifyandTransfer ToManager |
Notifies manager when the assignment remains open after one full day (goal time). Transfers the assignment to a manager after three days (deadline time). |
| TransferToWorkbasket | Transfer assignment to a workbasket when it is open at deadline time. |