The Pega 7 Platform offers users the capability to analyze units of text, extract quality information, and translate data into business intelligence. By analyzing textual data, it is possible to reveal customer intentions and emotions, drive enterprise decisions, and provide strategic insights. The text analytics functionality of the Pega 7 Platform can analyze text-based content such as news feeds, emails, and postings on social media streams, including Facebook, Twitter, and YouTube.
You can use the Text analytics landing page to create new text analysis models via the four step wizard. The wizard also allows you to train the models, analyze their accuracy, and export them for sentiment and classification analysis.