Adding a step to a process in a stage

Add a step to a process in a stage to define a task that moves a case toward resolution. There are different types of steps that you can add, based on the functionality that is required in your case type.

The following tasks illustrate the way to add each type of step to a process in a stage:

• Adding an assignment to a process

• Adding an approval step to a process

• Adding a subprocess to a process

• Adding a user action to a process

• Adding a preconfigured step to a process

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