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Assignment statistics

Statistics about assignments report on human use of application facilities. Elapsed-time statistics are computed when a user form that is based on a Perform harness is presented. The system saves these statistics in instances of case history, as properties in the History-Work- class.

Reports in the Analyze Performance category summarize these statistics.

The following properties record assignment statistics with the values in whole seconds:

Work history instances are created only when users complete the form.

Example

An assignment in a workbasket allows users of the application to choose the Resolve flow action, which completes the assignment. Alternatively, users can choose any of three local flow actions, which do not complete the assignment.

The following table shows the statistics maintained in history records as the users Harry and Bobbie work on this assignment.

     Action

   ActionTime

   AssignmentTime

   TaskTime

1. Harry chooses Save, enters data and clicks Submit. 8 8 8
2. Harry chooses RequestInfo, enters data and clicks Submit. 24 32 32
3. Harry chooses Transfer, and transfers the assignment to Bobbie. 6 38 38
4. Bobbie chooses Save, enters data and clicks Submit. 4 4 42
5. Bobbies chooses RequestInfo, enters data and clicks Submit. 20 24 62
6. Bobbies chooses Resolve, completes the form and clicks Submit. Bobbie's first two submit operations fail because of invalid data. The third submit operation is accepted. The three tries take a total of 18 seconds. 18 42 80

These time intervals are set to zero for assignments completed through bulk processing. This value indicates that the assignment was processed automatically.