Configuring the Wait shape

You can configure the Wait shape after you add it to a flow. By customizing the shape, you can specify how to keep a process from moving forward - for a length of time, until a specific date is reached, or until another case reaches a defined status. You can also give users the ability to manually continue the process once it is paused.

1. Open the Wait shape in one of the following ways:

   • Case Designer: Click the step in the case that uses the Wait shape.
   • Process Modeler: Double-click the Wait shape in a flow.

2. Select an option from the Wait Type list.

   • Case dependency — Specify a case type that must reach a specified status before the current process can progress.
   • Timer — Specify a future date and time, or an interval of time that must pass, before the process can progress.
3. Complete the fields in the property panel as described below:
   Configure case dependency

   1.  Complete the Wait for (Case type) fields.
      • Select one of these options:
        • Any — Processing waits until at least one work item of the class specified in Case type reaches the status specified in the To reach status field.
        • All — Processing waits for all work items of the class specified in Case type reach the status specified in the To reach status field.
      • In the Case type list, select the case type for which you want to create a dependency.

   To specify a case using a parameter or property value rather than a case type, select Other. In the Class field, press the Down Arrow key and select a property, or enter a parameter.
   

   2. In the To reach status list, select the status that work items of the specified case type must reach in order for processing to continue.
   Set a timer

   Select one of these options:

   • Set date/time interval — Select to enter an interval of time that must pass before processing continues. Enter the Minutes, Hours, Days, Weeks, Months, and Years.

   • Reference date/time — Press the Down Arrow key and to select a date/time property reference or click the Gear icon to open the Expression Builder and specify a DateTime value.
4. In the Scope list, select the highest level in the case hierarchy to include in processing case dependency options.
5. Select Users can choose to continue process to allow users to manually progress waiting items.
6. Click Save.

If you are configuring the Wait shape in Process Modeler, you have additional configuration options.

1. In the Local action permitted for end user field, press the Down Arrow key and select actions that users can perform while an assignment is paused. This field is displayed only if you have enabled the Users can choose to continue process option.
2. Complete the fields in the Advanced wait options section:
   • Assigned to workbasket — Enter or select the workbasket where the assignment waits for continued processing.
   • Harness name — Enter the name of the harness in which the work item opens in while in the workbasket.
   • Instructions — Press the Down Arrow key and select a field value rule containing instructions that appear in the case contents.
   • Service level — Appears if Wait Type of Case Dependency is selected. Press the Down Arrow key and select a service-level agreement to apply to this work item.

3. Click Submit to close the property panel.

4. Connect an incoming connector from an Assignment to the Wait shape.

5. Connect one outgoing connector from the Wait shape to another shape.

   Note: Only one connector can come from a Wait shape.

Open topic with navigation