Shape icons in Process Modeler

Icons are used in Process Modeler to visually indicate how a shape in a flow is configured. If you need to view or change the configuration, you can double-click the shape to open the property panel.

The following icons can be displayed on a shape in a flow:

• — One or more tickets are defined.

• — A service-level agreement is defined.

• — The Assignment or Assignment Service shape generates one or more notifications.

• — The Assignment shape is processed by someone other than the current user.

• — The Subprocess shape is configured as a spin-off flow that runs concurrently with the current flow.

• — The case status is changed to a value with the New prefix when this shape is reached in the flow.

• — The case status is changed to a value with the Open prefix when this shape is reached in the flow.

• — The case status is changed to a value with the Pending prefix when this shape is reached in the flow.

• — The case status is changed to a value with the Resolved prefix when this shape is reached in the flow.

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