- Manage content – Users can modify the content of decision tables, map values, paragraphs, and correspondence rules.
- Manage content and modify table – For map values, users can add, modify, or delete rows and columns in the map value table in addition to modifying contents.
- Manage data records – For data types, users can add, modify, or delete data entries for the data type.
- Manage SLA – For SLAs, users can configure goals, deadlines, and escalation actions.
Notes:
You cannot delegate SLAs on which service levels are calculated by the value of a property.
If you later modify a delegated SLA in Designer Studio to have service levels calculated by the value of a property, users cannot modify the Days or hh:mm fields or select the Calculate using business days check box for the Goal, Deadline, or Passed Deadline sections.
When users modify SLAs in the Case Manager, they can select only Notify Manager or Notify Assignee as escalation actions. If you change the escalation action in Designer Studio to anything other than these actions, users cannot modify escalation actions.