You are here: System management > System Settings landing page > System Settings – Resource URLs tab > Processing work items using email

Processing work items using email

As an alternative to DWA, your application can use email conversations in certain situations. This allows email users who do not need to have Operator IDs to create, update, and resolve work items without logging into the application through a browser.

Use the Email Wizard to generate the email service rules to receive an email and create or manage a work object.

To send email to an operator for approval, pass the correspondence name and subject line parameters to a Notify activity. The correspondence includes all non-local flow actions as hyperlinks in the outgoing email.

The approver clicks one of the hyperlinks to process the work object by email.

The response to the email is sent to an address monitored by an email listener. The content of the email is validated, the email is attached to the work object, and processing continues.