You can define supporting processes that users can run when a case is in a specific stage. By allowing users to choose when additional processing is needed, you can reduce complexity in the life cycle of a case.
In the Explorer panel, click Cases, and then click the case type that you want to open.
On the Life cycle tab, click a stage name.
Click User actions.
Click + Add process and then select the name of a flow in the first field that is displayed.
Optional: To control whether this process is an available option at run time, press the Down Arrow key in the Allowed when field and select the name of a when condition.
Click Save.
At run time, you can refer to the header of a case to find the supporting processes that are available for the current stage.