You can use the Create PDF shape to attach PDF files to a case that contain screen captures of user input. By documenting input values, you can understand how users interact with a case.
Click the Create PDF shape.
In the Section name field, press the Down Arrow key and select a section that contains fields for user input.
In the Description field, enter text that explains why the screen capture of the section is attached to the case.
In the Attachment category field, press the Down Arrow key and select an option that describes the business classification of the screen capture.
Click an option in the PDF Orientation list.
Click Submit.
At run time, the section is rendered with the input values from the user. A screen capture of the section is converted to a PDF file, which is then attached to the case.