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Deleting an association between interactions and customer IDs

Interactions generate IDs that need to be associated through different channels and devices with a known customer ID. When you no longer need such associations, use the Call instruction with the Data-Decision-IH-Association.pyDeleteAssociation activity to remove the two association records.

  1. Create an instance of the Activity rule by clicking Records Explorer > Technical > Activity.

  2. In the activity steps, enter the Call Data-Decision-IH-Association.pyDeleteAssociation method.

  3. Click the arrow to the left of the Method field to expand the method and specify its parameters:

  4. Click Save.