Facebook chatbot content

You configure the content for a Facebook chatbot so that the right responses are displayed to the users based on their input in the Facebook Messenger chat window.

You can specify the following types of content:

• A case to create - A case is created for an associated user command. You can select any case that is defined for the application.
• An action to run - An action based on the associated command is run. It must be one of the following types:
  • Cancel - Cancel current work in the chat session.
  • Link Account - Link to a specified Facebook account.
  • Menu - Display a menu with a list of available user actions.
  • Restart - Restart work in a case that is currently being processed in the session.
  • Text - Display a text message to the end user.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant in your application. You must also obtain and install the Facebook channel component from Pega Exchange.

Open topic with navigation