Configuring Facebook chatbot system responses

Each Facebook chatbot definition contains four predefined system responses to user input. You can modify these responses fit the needs of your organization.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant in your application. You must also obtain and install the Facebook channel component from Pega Exchange.

1. In Designer Studio, click the name of your application and click Channels and interfaces.

2. Click a Facebook channel interface.

3. Click the Behavior tab.

4. In the System Responses section, click the Configuration icon for one of the four system responses.

5. From the Response type list, click a response type.

   1. If applicable, in the Response text field, enter or modify the text for the response.
   2. If applicable, click Add response, to add a response as a menu item.

6. Click Submit.

7. Click Save.

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