Assigning a task to a robotic work queue

Use the Assign to robot queue shape in a flow to integrate Robotic Process Automation (RPA) with a case. By defining the tasks that a virtual machine (VM) can run, you can reduce the need for human input in your application and resolve cases faster.

1. Ensure that you have defined at least one automation and your case type supports RPA.

2. Add the Assign to robot queue shape to your flow.

3. Double-click the Assign to robot queue shape in your flow to open the Robot queue dialog box.

4. From the Define flow list, select an option that defines the context of the robotic automation, which runs as a subprocess of the current flow.

   To work on the current case:

   In the Define flow list, select On current page.

   To work on a specific case:

   1. In the Define flow list, select On specific work item.

   2. In the Work property field, press the Down Arrow key, and select a property that stores the key value of the case on which your subprocess works.

   3. In the Class field, press the Down Arrow key and select the class of the case.

   4. Optional: To define the clipboard page that stores case data, enter a value in the Page name field.

      If the case does not already have a page and you do not provide a page name, you application creates a page named pyNextObj, pyNextObj_1, and so on.

   To work on an embedded page:

   1. In the Define flow list, select On embedded page.

   2. In the Page property field, press the Down Arrow key and select a property that stores the embedded page.

      This property must use a mode of Page, Page List, or Page Group.

   3. In the Class field, press the Down Arrow key and select the class of the embedded page.

      Tip: To use a class that is not known at design time, enter a property reference or expression in the Class field.

5. In the Route to queue field, enter the name of the work queue from which the VM retrieves assignments. The Route to robot queue shape creates the assignment that the VM retrieves.

6. In the Run robotic automation field, enter the automation that the virtual machine runs after retrieving the assignment.

7. Optional: To validate case data after the assignment is processed, press the Down Arrow key in the Assignment validation criteria field, and select a validation rule.

8. Optional: To apply a goal and deadline to the assignment, press the Down Arrow key in the Assignment service level field, and select the name of a service-level agreement.

9. Optional: To allow the main flow to continue processing without waiting for the robotic automation to complete, select the Spinoff flow check box.

10. Click Submit to close the Robot queue dialog box.

11. Click Save.

You can test the Assign to robot queue shape by connecting it to other shapes and running your flow.

Open topic with navigation