The Pega Platform includes more than 20 sets of standard correspondence rules that you can use in your application, or copy and modify. In many cases, the same content is available in multiple correspondence types. Use the Records Explorer to list all the correspondence rules available to you.
Standard correspondence rules that apply to the Work- class include:
Name |
Type |
Purpose |
More |
| AcknowledgeSample | Sample email message notifying an originator of a work item created that involves them. | ||
| AcknowledgeSample | PhoneText | Sample phone text message notifying an originator of a work item created that involves them. | |
| AcknowledgeSample | Sample letter notifying an originator of a work item created that involves them. | ||
| NewAssignment | Email message notifies assignee of newly created assignment. | ||
| PromptSample | Sample mail correspondence containing a user prompt. | ||
| ResolutionSample | Email message notifying a party that a work item is resolved. | resolution | |
| ResolutionSample | Letter notifying a party that a work object is resolved. | resolution | |
| ResolutionSample | Phone Text | Phone text message notifying a party that a work item has been resolved. | resolution |