Use the Case Management Tools landing page to display your worklist, find rules, find work items, or find assignments that require special processing. The following tools are available when you select the Designer Studio > Case Management > Tools menu item:
| Find Rules | Allows you to quickly locate and inspect rules in the system based on filter criteria. |
| Find Rules By Custom Field | Generates a report of rules with custom fields defined. |
Work Admin |
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Allows developers to list and fix problem assignments — assignments that operators are unable to perform because of integrity issues. By default, these are routed to a designated worklist. |
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Work Admin > Workbasket Assignment Errors |
Allows developers to list and rectify problem assignments — assignments that operators are unable to perform because of integrity issues. By default, these are routed to a designated worklist but your application may route such assignments to a work queue. |
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Lists work items in the current work pool that are suspended and might be under Policy Override review. Understanding suspended work items and policy overrides. |
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Work Admin > Suspended Work Assignments |
Lists assignments for suspended work items (in any work pool), which may be under Policy Override review. Understanding suspended work items and policy overrides. |
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Lists locks held by your current requestor session. Locks held by other sessions are not shown. See Understanding object locking. |
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Work Admin > All Locks |
Presents a list of requestor sessions that hold one or more locks, identified by IP address or server name. Click a row to identify details of the requestor session holding them, including an object identifier and an operator name when available. See Understanding object locking. |
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Work Admin > External Assignments |
Presents a summary of outstanding external assignments created through the Directed Web Access feature. Drill down to learn about the assignments. |
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Work Admin > Broken Queue Items |
Lists agent queue items (instances of the System-Queue-DefaultEntry class or another System-Queue- class) in your application that have exceeded the value specified in MaxAttempts. The value of pyItemStatus for these items starts with the text string "Broken-". Also allows you to select items to requeue or delete. See Queue-for-Agent method. |
My Work |
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My Work > My Worklist |
Presents your worklist. Depending on a personal preference, the worklist appears in a pop-up window in the Designer Studio workspace, or in a separate portal window (and separate Thread). Set the Run Process in values (portal, skin, and window type) in the General preferences group as needed. |
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My Work > Work Entered by Me |
Presents a report listing work items of any type that you entered today. Change the selection criteria to cover a different starting date or Operator ID. |
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My Work > Work Associated with Me by Party |
Presents a report listing work items of any work type in which your Operator ID appears as a work party. |
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My Work > Work Resolved by Me Recently |
Presents a report listing work items of any type that you resolved today. Change the selection criteria to cover a different starting date or Operator ID. |
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My Work > Work by Workbasket |
Lists assignments in a single work queue. The default work queue is |