Associating a work queue with an organization

You identify the organization, division, and unit of a work queue so that Pega Platform can assign work to the correct queue. You can keep the default work group or enter a more specific value.

1. Create or open a work queue.
2. On the Workbasket tab, in the Organization section, specify the organization details.

   1. In the Name field, complete one of the following tasks:

      • Enter the name of the organization that uses this work queue.

      • Create a new organization by clicking the Open icon.

   2. In the Division field, complete one of the following tasks:

      • Enter the name of the division that uses this work queue.

      • Create a new division by clicking the Open icon.

   3. In the Unit field, complete one of the following tasks:

      • Enter the unit that uses this work queue.

      • Create a new unit by clicking the Open icon.

3. Optional: To facilitate assigning to work groups, in the Work Group field, complete one of the following tasks:

   • Enter the name of the work group that uses this work queue.
   • Create a new work group by clicking the Open icon.

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