Use Pulse to communicate and collaborate with other users by sharing messages and files, liking messages, tagging content, and referencing users. You can use Pulse in various contexts, such as within a case or as a conversation in your user profile, by clicking the Toggle Pulse icon.
You can perform the following tasks:
Post messages of any length.
Post comments on a conversation.
Share URLs within the body of a message.
Use a profile picture of any image type.
Like or unlike a message by clicking the Like or Unlike icon. You can view the number of likes for a message next to the icon.
Add a tag within a message by typing # followed by the tag or after a message has been posted by clicking Tags and entering one or more tags.
Reference another user in a message by typing @ followed by the user ID.
Share files. When you attach a file to a message within a case, the file is automatically associated with the case.
Bookmark a message that you consider important by clicking Bookmark in the drop-down menu. The message is displayed in your activity feed. You can remove the bookmark by clicking Remove Bookmark.
The activity feed displays:
Replies to messages that you have posted.
Messages on cases that you are following.
Messages in which you are referenced.
Messages posted on your user profile.
Messages that you have bookmarked.
You can filter the activity feed to display the messages that you want to view. Comments and tags appear in the activity feed in addition to the context in which you made them. For example, if you add a comment about the New Hire case in the activity feed, the comment also appears in the New Hire case.
Search for content in Pulse associated with a case, which includes information in Pulse posts and the content in attachments. Type the text for which to search in the search field, and then click the link in the Social/Posts found field in the search results dialog box.
Receive emails when another user
You can receive notifications for similar events on your mobile device and respond to them, provided that your custom mobile app is configured for push notifications.
For more information about selecting when you want to receive email, web gadget, and push notifications, see Setting notification preferences.
Continue a discussion that was initiated by email.
When you reply to a message that is denoted by the Email icon, your post and attachment that you provide are added to Pulse and they are also sent to the relevant user in an email message.
You can reply to email notifications with one attachment or with text, which is posted as a reply to the original message.
The subject of Pulse notification emails contains the post ID in square brackets (for example, [M-948]). Do not remove this information when you reply to the email; otherwise, the message is not posted.
Additional limitations apply when you use Pulse to continue a discussion that was initiated by email.
Continue a discussion that was initiated by a push notification.
When you reply to a push notification that you receive when another user comments on your profile, references you, adds messages to a conversation in which you are involved, or posts comments on a case that you are following, your post is added to the relevant Pulse conversation.
You can reply to push notifications only if your environment meets the following requirements:
If you are using an Android device, your custom mobile app is built for Android 7.0 or later versions.
If you are using an iOS device, your custom mobile app is built for iOS 9 or later versions.
Your mobile device is configured for other actionable notifications such as SMS messages.
Your Pega Platform instance is configured to use the HTTPS protocol.