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Obtaining hotfix packages

Create a support request to obtain hotfix packages from Global Customer Support for known issues, or to report a new issue.

The name of a hotfix package file has the format DL_zzzz.zip, where zzzz is a series of digits representing the hotfix package number.

To request a hotfix package, do the following steps.

  1. On the PDN, click Support > Pega Support , and then click My Support Portal.
  2. Click +Create to create a support request.
  3. Enter the Request type:
  4. Complete the form and click Submit.