Obtaining hotfix packages

Create a support request to obtain hotfix packages from Global Customer Support for known issues, or to report a new issue.

The name of a hotfix package file has the format DL_zzzz.zip, where zzzz is a series of digits representing the hotfix package number.

To request a hotfix package, do the following steps.

1. On the PDN, click Support > Pega Support , and then click My Support Portal.
2. Click +Create to create a support request.
3. Enter the Request type:
   • If you know the hotfix number, select Existing Hotfix Request and enter the hotfix number in the Detailed description field.
   • If you do not know the hotfix number, select Product Defect and enter a description of your problem in the Detailed description field.
4. Complete the form and click Submit.

Open topic with navigation