Configuring a stage to resolve cases

You can configure a stage to resolve a case when all processes in the stage are complete. By changing the status of a case, you can signify that a case has reached the end of its life cycle.

  1. In the Explorer panel, click Case types, and then click the case type that you want to open.
  2. On the Workflow tab, click Life cycle.
  3. Click a stage name.
  4. On the General tab of the property panel, click Resolve the case.
  5. In the Resolution status field, press the Down Arrow key and select the status that is assigned to the case when the case is resolved.
    Note: Enter a unique name that starts with "Resolved-" to create a new status.
  6. Click Save.