Enabling the analysis of attached files during email triage

You can enable the automatic analysis of content of attached files in received email messages during email triage. Enabling this option allows the system to quickly detect previously defined entities not only in the contents of email messages but also in files that are attached to email messages.

The system uses the defined text analyzers to detect entities in the content of received email messages. The system also detects entities in the content of a file that is attached to an email message when the file is one of the following types: DOC/DOCX (Microsoft Word), ODT (Open Document Format), PDF (Portable Document Format), RTF (Rich Text Format), and TXT (Simple Text).

  1. Open an Email channel interface.
  2. Click the Configuration tab.
  3. From the Attachments section, select the Also analyze email attachments check box.
  4. Click Save.