Creating a case by using an API

The Generate create case microservice code option opens a dialog that contains the information that you can use in a Pega API call, to call the create case microservice from your external application. Calling the microservice enables you to create a case from the external application.

  1. In the navigation panel of Dev Studio, click Case types, and then click the case type that you want to open.
  2. On the Settings tab, click Integration.
  3. Under Microservice APIs, click Generate create case microservice code.
  4. Use the following information to create a case of the selected case type from your external application:
    • Request URL (HTTP method POST):The URL that you can access to create the case. Ensure that you invoke the URL by using the HTTP method POST.

    • HTTP authentication header:The header for the microservice call. Enter the login credentials in the header for basic HTTP authentication.

    • Request body:The body for the microservice call. Replace the values for fields in the content node with values appropriate for the case that you are trying to create.

  5. Click View all Pega API to see the list of the built-in Pega API REST services in the Pega Platform.