Creating a child case type

Create a child case type to define dependencies on another case type, and support conditional case creation or resolution.

  1. In the navigation panel of Dev Studio, click Case types, and then click the case type that you want to open.
  2. Hover over the name of a parent case type and click .
  3. Select Add a child case type.
  4. Click New case type.
  5. Click Next and enter a name for the child case type in the Create new field.
  6. Optional: To change the inheritance model for this case type, expand the Advanced Settings section, and then provide different classes, rulesets, or ruleset versions.
    Result: Reusable fields are added to your data model.
  7. Click Finish.