Automatically included case types

In addition to the case types that you manually create or import, your application includes case types from other sources, such as shared classes. By understanding how these case types are added to your application, you can decide whether to reuse them during case design.

Your application includes case types from the following sources:

  • The list of case types on the Application form

  • Class groups (work pools)

  • Surveys

  • Descendants of the Work- class that are covered by a case type


    These work classes have limited functionality because they typically reside in a legacy application. It is recommended that you update these classes to inherit from the Work-Cover- class or create a child case type for each descendant.