Benefits of multitenancy

Multitenant Edition provides a variety of financial and operational benefits that increase over time as more tenants are added and share resources. Specific benefits include:

  • Better use of system resources (memory, CPU, disk)
  • Smaller hardware footprint
  • Ideal for cloud or remote operations
  • Improved economy of process (upgrades, hotfixes) that benefits all tenants at once

Multitenant Edition is ideal for Software as a Service (SaaS) where hosted applications have high reuse potential across multiple customers and strict data separation is required. It is a deployment strategy that achieves infrastructure and process efficiencies and yet allows for tenant-specific customizations.

Tenants share the entire computing infrastructure, including the hardware, database, file system, application server, Pega Platform, and shared applications and provider. Because of this setup, tenants are subject to security measures that limit the use of traditional development tools and features in Pega Platform.

The multitenant provider can implement customizations on behalf of tenants or can delegate the customization process to the tenant. Multitenant providers are encouraged to implement all tenant customizations on behalf of the tenant.

Ultimately, the question of whether multitenancy is right for an organization is a business decision. While multitenancy imposes additional governance considerations, the infrastructure investment is equivalent to a stand-alone (non-multitenant) system. And, with multitenancy, ROI is accelerated as new tenants are added.