Replacing an agent with a Queue Processor rule for real-time messages

Use Queue Processor rules for better performance and greater flexibility instead of agents. Replace an existing agent with a standard Queue Processor rule to process real-time messages.

Before you replace an agent with a Queue Processor rule, create the rule. For more information, see Creating a Queue Processor rule.
  1. In Dev Studio, open an activity that is processed by the agent that you want to replace.
    Tip: You can enter the name of the activity in the Search field.
  2. Click +Add step.
  3. In the Method field, enter Queue-For-Processing.
  4. Expand method parameters and complete the fields according to your needs. For more information, see Queue-For-Processing method.
  5. Click Save.
  6. Wait for the agent to process the items that this agent queues.
    Note: New incoming messages are queued and processed by the queue processor that you associate with the activity even before the agent resolves all its items.
  7. Disable a corresponding agent by performing the following actions:
    1. In Dev Studio, click Records > SysAdmin > Agents.
    2. Select the agent that you want to disable, and then clear the Enabled check box.
    3. Click Save.