Adding cases for the WebChat channel

You can add cases for the WebChat chatbot so that users, by entering a specific command in the chat window, open a case for the application. You can select any case that is defined for the Pega Platform application.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant for WebChat in your application.
  1. Open a WebChat channel interface.
  2. Click the Configuration tab.
  3. To add a new case, click + Add case type.
  4. In the Name/Command field, enter or modify a user command for the case to be created.
  5. In the Create case list, click a name of the case to create when the user enters the command.
  6. Click Submit.
  7. Click Save.