Disabling server-side postprocessing in offline cases

You can disable server-side postprocessing of a flow action or a question smart shape for offline-enabled cases. This is required when you want to avoid duplicate processing of a work item.

For example, if you have a postprocessing activity that increments a counter property on a work page in an offline-enable case, you only need to increment it once on the client when in offline mode and not a second time, on the server, when the offline-enabled application is connected to the network.

1. In the navigation panel, click Case types and then click the name of a case type.
2. On the Settings tab, click General.
3. In the Offline mode section, make sure the Enable offline check box is selected.
4. Select the Only perform post-processing on client check box.
5. Click Save.