Enabling offline case attachments support

You can enable offline case attachment support, which allows your custom mobile apps to synchronize case attachments between Pega Platform and an Android or iOS mobile device. This way, custom mobile app users can view, add, and delete attachments to cases, regardless of the connection status.

For more information about offline case attachment support and its limitations, see Offline attachments support.
  1. In the navigation panel, click Cases, and then click the case type.
  2. On the Settings tab, click General.
  3. In the Offline mode section, make sure that the Enable offline check box is selected.
  4. Select the Make attachments available offline check box.
  5. Optimize large file support performance.
  6. Click Save.