Scoring answers in a survey

Calculate a cumulative score based on your survey results, to generate metrics and trends for a specific demographic or focus group.

Before you begin: You must purchase a separate license before using survey functionality in your application.

Scores are not supported by individual questions that use the Question shape in a flow.

  1. In the header of Dev Studio, click Configure > Case Management > Survey.
  2. Click the name of a survey.
  3. Define score values for each question.
    1. Click a question with one of the following answer formats.

    • Picklist

    • Check box

    • Radio button matrix

    1. In the Scoring section, click the Gear icon.
    2. For each answer in the Value column, enter a score value in the Score field. that your application stores on the clipboard when the user selects a response.
    3. Click Submit.
  4. Click Save survey.