Tagging an existing message in Pulse

You can tag a message in Pulse to associate it with similar messages. By categorizing messages, you can help users find information that is required to resolve a case.

The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.
  1. Open a case by searching for it or by reviewing the worklists and work queues on your dashboard.
  2. Click the Toggle pulse icon.
  3. Hover over a message.
  4. Click the Show more icon, and then click Add tag.
  5. Add a tag to the message.
    • To create a new tag, enter a unique name in the Add tag field.

    • To reuse a tag, press the Down Arrow key in the Add tag field, and then select a tag.

  6. Click Add.
  7. Click OK.