Configuring a question in the Web Chatbot preview console

When you enter a command in the preview console for a Web Chatbot channel, the chatbot can open a case for the command and ask a question as a response. To improve the responsiveness of the chatbot, you can define the question that is displayed in the preview console.

1. In the preview console, enter a command or a greeting message.
2. Display the chatbot details by turning on the Show analysis switch.
3. Configure a question:
   1. In the Ask section, click the Gear icon.
   2. In the Question text field, edit the question.
   3. Optional: In the Map answer to property field, select a property to which you want to map the answer.
   4. Click Save.