Configure a data model to define data that you want to use in a case. For example, to
include a user's address of residence in a case, add an address value to the data
model.
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In the navigation pane of Dev Studio, click Case types, and then click the case type that
you want to open.
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On the Data model tab, click +Add field.
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Enter a value name.
By default, the system generates a value ID that is the
value name without spaces.
- Optional:
If you want a value ID to differ from a value name, for example to use a
shorter ID in your development system, modify the value ID.
For example: In the Name field, enter Address of
residence, and then in the ID field,
enter Address.
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From the list, select a type of the value.
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Click Save.