Configuring offline support for a mobile app

When you create a mobile app and want your users to advance cases even if their devices are not connected with the server, then enable offline support.

Before you begin: Create a Pega Platform application and configure a mobile channel for the application.
Note: Preview your mobile app on a device to make sure it behaves and displays as expected after each change you make that affects the case management, data management, or the user interface.
  1. Navigate to the mobile channel. For more information, see Navigating to the mobile channel.
  2. In the Offline support section of a mobile channel interface, select the Enable offline support check box, and then click Save.
  3. Enable offline capability in access groups for your application. For more information, see Enabling offline support for access groups.
  4. Enable case types for offline mode in your application. For more information, see Enabling offline support for case types.
  5. Develop your application. For more information, see Learning about guidelines for designing offline-enabled mobile apps.
  6. Build the user interface. For more information, see Learning about user interface design guidelines for offline.
Result: 

Users can create cases and complete assignments listed in the worklist while working offline. When the offline-enabled application is online, data synchronization communicates all the necessary changes between the client and the server.