Collaborating on casesCollaborating with users by using Pulse

Parent topic: Collaborating with users by using Pulse

Managing Pulse messages

Actively manage messages in Pulse so that you can quickly find relevant conversations or attachments.

Use the following techniques to manage your messages in Pulse:

Viewing your activity feed
You can view your activity feed to find Pulse messages that you post or bookmark, and messages that are related to you. By filtering information from an aggregate source, you can find a specific conversation without opening individual cases.
Bookmarking a message in Pulse
You can bookmark a message in Pulse that you consider important, so that you can easily find the message later in your activity feed.
Removing a bookmark in Pulse
You can remove a bookmark in Pulse when a message is no longer relevant to you.
Following messages from a specific user
Follow users to view the posts that they make in your Pulse activity feed.
Unfollowing messages from a specific user
Unfollow users so that you no longer see their posts in your Pulse activity feed.
Deleting a message in Pulse
You can delete a message in Pulse when it is no longer relevant to a conversation.

Related information:

Collaborating with users by using spaces

Parent topic: Collaborating with users by using Pulse