Configuring and working with optional actions in case types
Provide flexibility for your cases and ensure that case workers, such as
customer service representatives, resolve cases that require optional and additional actions
that supplement the standard path.
For example, you can complement your cases with
out-of-sequence actions that do not change the flow of a process but help to provide additional
information. You can also define conditions to display a task only when the task is relevant to
the case.