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Support Article

2000 character not showing for RC-2430- US-77031-15.1Compliance

SA-10905

Summary



As per 15.1 compliance, there is a 2000 character limitation for the field 'Merchandise Location' for RC-2430. However, 2000 characters are not showing up for RC-2430 after being sent to VISA.

As per VISA Compliance the field 'Merchandise Location' is valid if MerchandiseReturnedCode= N and MerchandiseNotReceivedByDateInd= true.

Pega is sending 'MerchandiseReturnedCode= N' but not getting the question for 'MerchandiseNotReceivedByDateInd'.


Error Messages



Not Applicable.

Steps to Reproduce

  1. Create a case for RC-2430 and enter 2000 characters for the question " Where is the merchandise currently?"
  2. Answer "No" for the question " Was the merchandise Returned ?"

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. There is a logic error in RC-2430 regarding when the response to this question was sent.

Resolution



This issue is resolved by HFix-22306.

Published June 30, 2015 - Updated October 8, 2020

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