2000 character not showing for RC-2430- US-77031-15.1Compliance
As per 15.1 compliance, there is a 2000 character limitation for the field 'Merchandise Location' for RC-2430. However, 2000 characters are not showing up for RC-2430 after being sent to VISA.
As per VISA Compliance the field 'Merchandise Location' is valid if MerchandiseReturnedCode= N and MerchandiseNotReceivedByDateInd= true.
Pega is sending 'MerchandiseReturnedCode= N' but not getting the question for 'MerchandiseNotReceivedByDateInd'.
Steps to Reproduce
- Create a case for RC-2430 and enter 2000 characters for the question " Where is the merchandise currently?"
- Answer "No" for the question " Was the merchandise Returned ?"
The root cause of this problem is a defect in Pegasystems’ code/rules. There is a logic error in RC-2430 regarding when the response to this question was sent.
This issue is resolved by HFix-22306.
0% found this useful