Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

2000 character not showing for RC-2430- US-77031-15.1Compliance



As per 15.1 compliance, there is a 2000 character limitation for the field 'Merchandise Location' for RC-2430. However, 2000 characters are not showing up for RC-2430 after being sent to VISA.

As per VISA Compliance the field 'Merchandise Location' is valid if MerchandiseReturnedCode= N and MerchandiseNotReceivedByDateInd= true.

Pega is sending 'MerchandiseReturnedCode= N' but not getting the question for 'MerchandiseNotReceivedByDateInd'.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a case for RC-2430 and enter 2000 characters for the question " Where is the merchandise currently?"
  2. Answer "No" for the question " Was the merchandise Returned ?"

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. There is a logic error in RC-2430 regarding when the response to this question was sent.


This issue is resolved by HFix-22306.

Published June 30, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us