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Support Article

5.4 SP2 Developer portal does not work with Firefox

SA-11024

Summary



When you attempt to run PRPC 5.4 SP2 (or PRPC 6.2 SP2) with Firefox browser you receive a Dynamic menus Control Load Failure and cannot access the application.

Error Messages



Process Commander Open Authoring Control Load Failure!

Steps to Reproduce



Use PRPC 5.4 SP2 with Firefox browser.

Root Cause



PRPC 5.4 SP2 developer portals are not supported with Firefox.

Resolution



Refer Pegasystems' statement of browser support in the Platform Support Guide available on the PDN:

https://pdn.pega.com/documents/platform-support-guide-for-prpc-5x-and-6x

Published June 24, 2015 - Updated October 8, 2020

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