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Support Article

Accessibility: JAWS reads duplicate labels due to icons & links



Customer Process Management (CPM) uses separate icons and links in the portal Recents tab section causing JAWS (Job Access With Speech) to read duplicate information.
Both the home icon and home text read "home", hence duplicating information.

Error Messages

Not Applicable.

Steps to Reproduce

Read portal Recents home tab with JAWS.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code or rules.


This issue is resolved by HFix-22663.
Suggest Edit

Published February 20, 2016 - Updated December 2, 2021

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